Terms of Service


This online platform (The Zen Zone Learning Centre) is operated by Jo-Anne Stevens trading as The Zen Zone – Mindfulness and Wellbeing [ABN 86 438 208 451] or its successors and assignees (we, my, our or us). It is available at: https//thezenzone.com.au (Site) and may be available through other addresses or channels or on a platform hosted by a third party.

Throughout these online course terms and conditions (Terms). Platform refers to our online or mobile presence and educational materials, regardless of how you access them.


By accessing and/or using our Platform, you warrant to us that you:

  1. have reviewed these Terms which also include our Privacy Policy available here and note that these Terms together form our agreement with you;
  2. have the legal capacity to enter into a legally binding agreement with us, or if you are under 18 years of age, you have your parent’s or legal guardian’s permission to access and use the Platform and they have agreed to the Terms on your behalf; and
  3. agree to use the Platform in accordance with these Terms.

If you are a parent or legal guardian permitting a person who is at least 13 years of age but under 18 years of age (Minor) to use the Platform, you agree to assume all risks associated with their account and use of the Platform, ensure that the content on the Platform is suitable for the Minor and ensure all information submitted to us by the Minor is accurate.


When you, as purchaser of our online course content or other digital products (you or your) place an order (Order) via our Platform, you will receive an acknowledgement confirming receipt of your order. However, this acknowledgment will not constitute acceptance of your order.

A contract will not be formed between us until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you by email or other form of digital download (Contract). In the case of audio, video or online course content hosted from our Platform, we grant you a licence (which is limited, revocable, non-exclusive and non-transferable) to listen to, download, watch or stream such content for your personal, non-commercial use, subject to the terms and conditions of any applicable third party platform used to host our Platform.

You agree that you will not copy, reproduce, distribute or use the content other than as set out in this Contract and that you must not sell, transfer, lease, modify, distribute or publicly perform the content included as part of the Contract or provided to you by us.

If you breach the Contract we reserve the right to terminate your license to use any purchased products. Only those products or services listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed. Any additional order for one on one services or other products we offer will be subject to another Contract.


We try and ensure that all details, descriptions and prices that appear on our Platform are accurate, note that errors may occur. Where we become aware of any such error we will endeavour to notify you.


Payments are to be made by the method you choose from our Platform. The payment method that you choose to use may be subject to additional terms and conditions that are imposed by the applicable third party payment processor, such as Stripe. Where a third party payment processor is used, please review these terms and conditions before choosing and using your selected payment method. You will be charged in Australian dollars unless advised otherwise and where applicable, Goods and Services Tax (GST) will be added to the price.

Online Mindfulness Programs:

Pause & Reset

Mindful Movement Mentor

Our Online Mindfulness Programs are run by a Mindful Movements Instructor and a Mindfulness coach and focuses on teaching mindfulness and movement and includes the following:

  1. access to videos on mindful movements and visualisation;
  2. general information about mindfulness and movement; and
  3. access to our private online Membership Forum.

These Terms apply to the Online Mindfulness Program and any other online courses that we may provide in the future. We reserve the right to make changes to our online courses at any time without any notice and at our sole discretion.

Membership Forum Access

Your online course program will include access to our private Membership Forum (Group).  You acknowledge and agree that in accessing the Group, you must comply with any rules that we have set in relation to participating in the Group and these rules form part of your obligations under these Terms.

In Person Workshops

Your online course program may include in person individual or group workshops with Jo-Anne Stevens, or another qualified mindfulness and movement coach (Coach). In participating in workshops as part of the online program or otherwise, you acknowledge and agree that:

  1. you will book all workshops with your Coach via our online platform or email;
  2. you will provide us with as much notice as possible if you need to change your workshop, if a workshop is not changed or cancelled within 24 hours before the proposed session, we reserve the right to treat the workshop as a “no refund” session;
  3. our workshops are only valid for a period of 4 weeks from the start date of your online course program (Course Period) and any workshops not completed within the Course Period will be forfeited. If you require an extension to the Course Period, this must be made in writing and a decision to extend a Course Period will be at our sole discretion; and
  4. there are no outcomes guaranteed with respect to the results of our workshops and your participation in any of our programs

Delivery of digital product

The digital product and/ or course access on our Platform (which includes access to any relevant third party platform) will be provided to you by email or other form of digital download, including but not limited to streaming them from a third party platform. You acknowledge and agree that any use of a third party platform means you will be subject to the terms and conditions of that platform as well as these online purchase terms and conditions.

Delivery of physical product


We will ship any physical products (Goods) purchased on our platform (or as part of your digital course) to the address you nominate at checkout using a third-party courier. You must be present at the delivery address to accept delivery of your Order. If you are not present at the delivery address at the time we deliver your order, then a card that we, or our delivery company, will leave at the delivery address will notify you, generally. We may attempt to re-deliver your Order. If you provide an incorrect delivery address or you are not present to accept delivery of your Order after a number of attempts have been made to deliver your Order, we may cancel your Order and provide you with a refund.


  1. We display shipping information and prices on our website at the time of check out. However, this information may be updated from time to time and changed at our discretion. You should check these terms for updated information each time you decide to place a new order.

  2. All standard orders in Australia, unless requested otherwise by you prior to purchase, are sent by Australia Post without Insurance or tracking.

  3. While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.

  4. For non-delivery of goods, please notify us by email as soon as possible.

  5. If you require express post or faster than standard delivery, you will need to contact us and pay any additional fee required.

Receipt of Goods

  1. You must inspect the Goods immediately upon their arrival and if the Goods are not in accordance with the specified requirements then you must give notice to us within 48 hours of receipt of the Goods. If you fail to give such notice, the Goods must be deemed to be in all respects in accordance with the specified requirements. No claim must be recognised unless made in writing and received by us within 48 hours after receipt of the goods by you.
  2. This paragraph does not apply if the goods are subject to consumer guarantees imposed under the Australian Consumer Law

Refund policy

Please choose carefully. We do not normally give refunds if you change your mind or make the wrong decision. However, where we are required to provide a refund to you under Australian Consumer Law, you are entitled to a replacement or refund for a major failure.

Limitation on claims

We have no liability to the extent that a failure of the product or service you purchase from us is attributable to any act or omission on your part, including where you do not follow appropriate storage instructions for the Goods or ensure the Goods are moved from the box in which they are packaged to long term storage options at your place of residence or business.

Our liability for failure to comply with a consumer guarantee under the Australian Consumer Law is limited to:

  1. in the case of goods supplied by us, the replacement of the goods or the supply of equivalent goods (or the payment of the cost of the replacement or supply), or the repair of the goods (or the payment of the cost of the repair); and
  2. in the case of services supplied by us, the supply of the services again or the payment of the cost to the Customer of having the services supplied again.

Subject to the preceding paragraphs, no attempt is made to exclude or limit liability arising under the Australian Consumer Law to the extent that there is a statutory restriction on such exclusion or limitation. In all other respects, our total liability for loss or damage of every kind, whether arising pursuant to the Contract or these terms of service or arising in any other way out of or in relation to the supply of the goods, their sale, delivery or the way they behave, and whether in tort or contract or in any other cause of action, is limited to an amount equivalent to the sum paid by you to us for the goods.

This clause will survive termination or expiry of these Terms.

Warranty disclaimer

To the extent permitted by law, any condition or warranty that would otherwise be implied into these Terms is hereby excluded. Further, the application of the United Nations Convention on Contracts for the International Sale of goods (the Vienna Convention) to this agreement (by virtue of any law relevant to this agreement) is excluded.

Intellectual Property rights

Unless otherwise indicated, we own or licence all rights, title and interest (including intellectual property rights) in our Platform and all of the content used on our Platform (Content). We also own all of the Content. Your use of our Platform to participate in our online course and/ or digital products and your use of and access to any Content does not grant or transfer to you any rights, title or interest in relation to our Platform or the Content.

You must not, without the prior written consent of us or the owner of the Content (as applicable):

  1. copy or use, in whole or in part, any Content;
  2. reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any Content to any third party; or
  3. breach any intellectual property rights connected with our Platform, including (without limitation) by:
    1. altering or modifying any of the Content;
    2. causing any of the Content to be framed or embedded in another website or platform; or
    3. creating derivative works from the Content. 

User Content

You may be permitted to post, upload, publish, submit or transmit relevant information and content, including reviews (User Content) on our Platform.  By making available any User Content to you on or through these methods, you grant to us a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free licence to use the User Content, with the right to use, view, copy, adapt, modify, distribute, license, sell, transfer, communicate, publicly display, publicly perform, transmit, stream, broadcast, access, or otherwise exploit such User Content on, through, or by means of our Platform.

You agree that you are solely responsible for all User Content that you make available on or through our Platform.  You represent and warrant that:

  1. you are either the sole and exclusive owner of all User Content or you have all rights, licences, consents and releases that are necessary to grant to us the rights in such User Content as contemplated by these Terms; and
  2. neither the User Content nor the posting, uploading, publication, submission or transmission of the User Content or our use of the User Content on, through or by means of our Platform we use for the Content will infringe, misappropriate or violate a third party’s intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.

We do not endorse or approve and are not responsible for any User Content. We may, at any time at our sole discretion, remove any User Content.

Exclusion of competitors

You are prohibited from using our Platform, including the Content, in any way that competes with our business. If you breach this term, we will hold you responsible for any loss, damage or expense, howsoever arising, whether direct or indirect and/ or whether present, unascertained, future or contingent (Liability) we suffer, and hold you accountable for any profits that you may make from non-permitted use.


We may, at any time and without notice to you, discontinue our Platform in whole or in part.  We may also exclude any person from using our Platform and our Content, at any time at our sole discretion. We are not responsible for any liability you may suffer arising from or in connection with any such discontinuance or exclusion.


Any waiver of any provision of the terms of service will be effective only if in writing and signed by us. Without limiting the foregoing, if you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

No guarantee

While every effort has been made to accurately represent the courses we offer and the likely outcome, there is no guarantee that you will achieve the results that you may have expectations of. In this regard, your level of success in completing any digital online course offered by us depending on the time you devote to the program and other external factors. Since these factors differ according to different individuals we cannot guarantee your success or any particular outcome or other external outcomes such as improvements to your health or wellbeing. You enter into any online course or program of study we offer on this basis.


You acknowledge and agree to proceed and purchase our online course and associated goods and services (Goods) on the basis that:

  1. the information provided in our physical products (if any), our digital products (including online courses) are based on the knowledge and experience of Jo-Anne Stevens and Jodie Nelson and we do not guarantee that your mindset, your health or sense of wellbeing will improve as a result of taking our online courses or using our Goods;
  2. we are not medical professionals and do not provide medical advice nor prescribe treatment, nor are our Goods intended as a substitute for medical or psychological care where any essential oils or mindset goods are supplied alongside our services;
  3. we provide our services (including any information on our Site) to educate and enhance your knowledge mental health, movement and wellbeing, and while this can be an important complement to your medical care, it is not a substitute for a diagnosis, treatment, or care of a disease, illness or injury by a medical provider;
  4. any online courses that you undertake, including any exercise strategies, suggested herbs and energy recommendations must be implemented in conjunction with the support of an appropriate professional that you engage outside of this course (ie your personal trainer, your doctor, your nutritionist or naturopath etc);
  5. it is your responsibility to disclose any allergies or known irritants before ordering any physical goods from us. While we take reasonable care to ensure that goods are packaged carefully and ingredients are fully listed, we cannot guarantee that certain allergens or other irritants won’t be present in your goods where physical goods are ordered or supplied;
  6. we recommend that you read the ingredients of each product in any physical goods ordered from us prior to use and we are not responsible for any kind of adverse reaction that you may experience due to the Goods purchased; and
  7. you warrant that you have not relied on any testimonials published by us as a reliance to purchase the online course or otherwise purchase the digital products we offer and undertake that you will participate in this course on that basis and hold us harmless if you do not achieve the results you desire.

Entire agreement

The above terms set out in this online purchase terms and conditions constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and us.


We may modify these Terms from time to time by posting the amended Terms on our Website. By continuing to use the Website and any associated third party platform hosting our Content after such modification, you agree to the amended terms. If you do not agree to the modifications, you must terminate your account with our Website and any other associated third party platform hosting our Content.


The provisions of these Terms are severable and if any provision of these Terms is held to be void, invalid, illegal or unenforceable, that provision is severed from these Terms without affecting the validity or enforceability of the remainder of that provision or the other provisions in these Terms.

Governing law

The laws in force in Queensland, Australia govern these terms of service. You agree to submit to and be bound by the exclusive jurisdiction of the courts of that jurisdiction.

By registering on this site, you agree to these Terms of Service.

The Zen Zone [ABN 86 438 208 451]

Email: info@thezenzone.com.au

Last update: 15 February 2021